If you experience an issue or have a question that isn’t answered in this Help Center, you can reach our support team by submitting the dedicated form.
To help us resolve your request as quickly as possible, please complete the form, especially the “Message” field.
Essential information to include:
The platform concerned (Sogomail, Serenamail, Cleanmail, etc.)
The affected domain(s)
Additional details that are very useful:
If you’d like us to search for a specific email, provide the timestamp of the message, the recipient, the sender, and whether it was sent via Sogomail webmail or a third-party email client.
If you receive an error message, please attach a screenshot.
👉 The more details you share, the faster and more efficiently we can resolve your issue—without unnecessary back-and-forth emails.