Olivier GILLES
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Activity overview
Latest activity by Olivier GILLES-
Olivier GILLES created an article,
How to automatically generate a Jitsi video link
Open the “Calendar” tab and create a new event. Once you have filled in the event details, click on “Create Jitsi meeting.” The link is now in the event.
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Olivier GILLES created an article,
What should I do if my Cleanmail account is blocked?
This is a 10-minute temporary lockout that occurs after three failed attempts to enter the correct password.It is not possible to unlock the account manually.You must wait 10 minutes before trying ...
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Olivier GILLES created an article,
Guide and tutorial
Access the guide : User Guide Get started with your Serenamail Console in under 5 minutes :
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Olivier GILLES created an article,
How to activate the DMARC protocol on your domain?
DMARC lets you define how receiving servers should handle emails from your domain if SPF or DKIM authentication fails.Before setting up DMARC, make sure that SPF and DKIM are already configured and...
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Olivier GILLES created an article,
I think my Cleanmail or Sogomail account is compromised, what should I do ?
If you’re experiencing an unusually high number of bounce messages, your Cleanmail or SOGomail account (depending on which one you use) may have been compromised. Here are the first steps you shoul...
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Olivier GILLES created an article,
My email is in “deferred” status. Will it be delivered?
An email with a deferred status has not been rejected, but has simply been put on hold because the recipient's server was unable to receive it immediately (for example, due to a temporary problem w...
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Olivier GILLES created an article,
My email has a “hard bounce” status, will it be delivered?
No. An email marked as a hard bounce will not be delivered. A hard bounce means that the recipient’s address is permanently unreachable. Common causes include:Incorrect or non-existent recipient ad...
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Olivier GILLES created an article,
How do I interpret my log export?
Once you have exported your logs, you will receive an Excel spreadsheet containing five columns. Date: The date and time the email was sent.Sender: Email address of senderRecipient: Email recipient...
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Olivier GILLES created an article,
How do I export my logs?
From the console: https://cloud.serenamail.eu/.Select 'Logs' from the side menu. Here, you can filter your logs by date, sender, email ID, policies, recipient and email status.If you do not want to...
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Olivier GILLES created an article,
How can I change my quota permanently or temporarily?
For each of your policies, an alert threshold of 80% or 90% consumption (default 80%) is set.When this threshold is reached, an alert email is sent to you to alert you. If the remaining quota seems...