Olivier GILLES
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Recent activity by Olivier GILLES-
What should I do if my Cleanmail account is blocked?
This is a 10-minute temporary lockout that occurs after three failed attempts to enter the correct password.It is not possible to unlock the account manually.You must wait 10 minutes before trying ...
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Guide and tutorial
Access the guide : User Guide Get started with your Serenamail Console in under 5 minutes :
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How to activate the DMARC protocol on your domain?
DMARC lets you define how receiving servers should handle emails from your domain if SPF or DKIM authentication fails.Before setting up DMARC, make sure that SPF and DKIM are already configured and...
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I think my Cleanmail or Sogomail account is compromised, what should I do ?
If you’re experiencing an unusually high number of bounce messages, your Cleanmail or SOGomail account (depending on which one you use) may have been compromised. Here are the first steps you shoul...
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How do I interpret my log export?
Once you have exported your logs, you will receive an Excel spreadsheet containing five columns. Date: The date and time the email was sent.Sender: Email address of senderRecipient: Email recipient...
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How do I export my logs?
From the console: https://cloud.serenamail.eu/.Select 'Logs' from the side menu. Here, you can filter your logs by date, sender, email ID, policies, recipient and email status.If you do not want to...
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How can I change my quota permanently or temporarily?
For each of your policies, an alert threshold of 80% or 90% consumption (default 80%) is set.When this threshold is reached, an alert email is sent to you to alert you. If the remaining quota seems...
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How can I check my consumption?
From the console: https://cloud.serenamail.eu/Select “Consumption” from the side menu to view your usage in real time. This list allows you to view your policies by month and day. It is possible to...
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How to track Serenamail sendings?
When connecting, users access directly to the sending tracking page.This page allows you to display over a given period of time (by default the last hour), all the dashboards corresponding to your ...
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How to enable 2FA (two-factor authentication) on Sogomail?
To enable two-factor authentication, click on the icon in the upper right corner as below: Under “General,” check the box as shown below. 2-factor authentication requires the installation of a free...