Olivier GILLES
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Articles
Recent activity by Olivier GILLES-
How to recover an .eml file ?
In Sogomail: Open the email you want to save, click the three dots, then select “Download message.” In Thunderbird: Open the email and choose “Save as” to store it in .eml format. In Microsoft Outl...
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General information
Alinto MX:mail.cleanmail.eu SPF:v=spf1 include:spfa.alinto.net -all DKIM:Contact Alinto customer service Connection URLs for solutions:Sogomail - https://cloud.sogomail.eu/Cleanmail - https://cloud...
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I reported a newsletter as spam, why am I still receiving it?
You may have marked a newsletter as spam in Cleanmail, but it still arrives in your inbox. This is normal. Newsletters are required to include an unsubscribe link. Cleanmail detects this and classi...
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Glossary
DKIM: Domain Key Identified Mail. This is a protocol that enables email service providers to verify that emails received actually originate from the indicated domain and have not been altered durin...
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My email is in “deferred” status. Will it be delivered?
An email with a deferred status has not been rejected, but has simply been put on hold because the recipient's server was unable to receive it immediately (for example, due to a temporary problem w...
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How does spam and virus filtering work?
Email filtering systems are dynamic and constantly evolve and adapt to new attacks. 1. Relay Black List (RBL)Several RBL services (Spamhaus, Spamcop, Invaluement, etc.) are combined to allow differ...
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My email has a “hard bounce” status, will it be delivered?
No. An email marked as a hard bounce will not be delivered. A hard bounce means that the recipient’s address is permanently unreachable. Common causes include:Incorrect or non-existent recipient ad...
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Does Cleanmail support SRS?
SRS (Sender Rewriting Scheme) is a mechanism that rewrites the sender’s address when an email is forwarded. This prevents SPF checks from failing, since the forwarding server uses its own address i...
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I received a mailer-daemon message, what does it mean?
A mailer-daemon message indicates that your email was not delivered to the recipient.The reason for the delivery failure will be shown in the details of the undelivered message. Common reasons incl...
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Why are my outgoing emails being blocked?
Your emails may be blocked for several reasons:The message size exceeds the 35 MB limit.The number of recipients is too high (over 100). To resolve this, try reducing the size of your email or spli...