Olivier GILLES
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Recent activity by Olivier GILLES-
How to enable 2FA (two-factor authentication) on Sogomail?
To enable two-factor authentication, click on the icon in the upper right corner as below: Under “General,” check the box as shown below. 2-factor authentication requires the installation of a free...
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How to enable 2FA (two-factor authentication) on Cleanmail?
To secure access to your platform, we recommend enabling two-factor authentication.Access your profile by clicking on your name in the upper right corner of the screen. To use double authentication...
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How do I disable quarantine reports for my users?
As an administrator, you can enable or disable quarantine reports for all users in a domain or individually. Disable sending for all users in a domainGo to the “Domains” section under ‘Administrati...
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How to report spam that has arrived in your inbox?
Did you receive spam in your inbox?You can report it to us so that our Spam Fight team can analyse it.If you use Cleanmail Premium and have a retention zoneGo to the 'Messaging' tab in your persona...
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How do I reset my users' passwords on Sogomail?
To do this, click on the "Mailboxes" icon in the "Domains" module. This page shows all the mailboxes in the domain. Click on the relevant account and six tabs will appear.You can change the passwor...
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How do I reset my users' passwords on Cleanmail?
In the side menu, click on “Domains” under “Administration.” Select the domain that includes the user.Once on the interface below, click on “Accounts” and select the user. Select the account.Click ...
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How to change my password on Sogomail ?
To change your password, click on the icon in the upper right corner as below: In the main menu, go to 'Password' and enter your current password. Then enter your new password and save it.
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How do I change my password on Cleanmail ?
To change your password, access your profile by clicking on your name in the upper right corner of the screen. Fill in the fields below and save.
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Opening a Support Ticket – Best Practices
If you experience an issue or have a question that isn’t answered in this Help Center, you can reach our support team by submitting the dedicated form.To help us resolve your request as quickly as ...
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How do I configure my mailbox on Thunderbird?
Thanks to the synchronization with the Thunderbird email client, you can synchronize emails but also the calendar and the address book.Thunderbird natively supports all types of synchronization: PO...